Frequently Asked Questions

What is KIAN By Kiana?
KIAN By Kiana is a lifestyle and fashion brand offering thoughtfully designed apparel, accessories, and statement pieces inspired by confidence, individuality, and everyday style.

Products

Are your products unisex?
Yes. Many of our designs are unisex and created to fit all styles. Product descriptions will indicate fit details where applicable.

How do I choose the right size?
Each product page includes a size guide. We recommend checking measurements carefully before placing your order.

Will the product look exactly like the photos?
We do our best to accurately display product colors and details. However, slight variations may occur due to screen settings and lighting.

Print-On-Demand Items

What does print-on-demand mean?
Print-on-demand items are made especially for you after an order is placed. This helps reduce waste and ensures each piece is created with care.

Can print-on-demand items be returned?
Because these items are custom-made, returns are only accepted for damaged, defective, or incorrect items.

Orders & Payments

What payment methods do you accept?
We accept major credit and debit cards and other secure payment options available at checkout.

Can I cancel or change my order?
Orders begin processing shortly after purchase, so cancellations or changes may not always be possible. Please contact us immediately if you need assistance.

Shipping

Where do you ship to?
We currently ship across the United States and to selected international locations.

How long does shipping take?
Processing time is typically 2–5 business days. Shipping times vary based on destination and shipping method selected at checkout.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for eligible items. Products must be unused and in original condition.

What items are non-returnable?
Custom or print-on-demand items, sale items, and gift cards are non-returnable unless defective or damaged.

How do I start a return?
Please contact us at kianbykiana@gmail.com with your order details to begin the return process.

Contact & Support

How can I contact you?
You can reach us anytime at kianbykiana@gmail.com We aim to respond within 24–48 business hours.